According to customer reviews, Traveling Mailbox, founded in 2011, is a virtual mailbox provider that has garnered attention for its innovative features and strong security measures.
However, with negative feedback on platforms like Trustpilot and G2, concerns have been raised about the company’s reliability. Users have complained about issues with customer support, scan quality, hidden fees, and mobile app usability.
Despite its strengths, these experiences cast doubt on Traveling Mailbox’s dependability as a virtual mailbox provider.
Overview of Traveling Mailbox
Traveling Mailbox, founded by Travis Poole in 2011, provides virtual mailbox services that allow users to view their postal mail online from anywhere in the world and integrates with platforms like Dropbox and Google Drive. This service offers several advantages and disadvantages compared to other virtual mailbox providers.
One of the pros of using a virtual mailbox service like Traveling Mailbox is the convenience it offers. Users can easily access their postal mail online, eliminating the need to physically go to a mailbox. Additionally, Traveling Mailbox integrates with popular platforms like Dropbox and Google Drive, making it easy to store and organize important documents.
However, there are also some cons to consider. One notable disadvantage of Traveling Mailbox is the customer reviews, which are not favorable. Customers have reported unhelpful and rude customer support agents, as well as low-quality or partial scans that blur out important information. Additionally, hidden markup fees are charged for packages that exceed the predicted quote.
When comparing Traveling Mailbox with other virtual mailbox providers, it’s important to consider these pros and cons to make an informed decision.
Features of Traveling Mailbox
Integrating with popular platforms like Dropbox and Google Drive, Traveling Mailbox allows users to easily manage their postal mail online. With its user-friendly interface, Traveling Mailbox makes it simple for individuals and businesses to stay organized and efficient.
Users can receive email notifications for new mail, open and scan documents, and choose to shred or forward them as needed. One of Traveling Mailbox’s standout features is its check deposit capability. Users can have their checks deposited directly into their chosen bank account, saving them time and effort. This feature is especially useful for businesses or individuals who receive a high volume of checks.
Traveling Mailbox prioritizes security and ensures the privacy of its users by implementing HIPAA compliant measures, barcode scanning, and video surveillance.
Cons of Traveling Mailbox
Despite its innovative features and strong security measures, Traveling Mailbox has received the worst customer reviews among virtual mailbox providers, with an average consumer rating of 2.5-3/5 stars on Trustpilot and G2. Customers have expressed dissatisfaction with hidden fees and the quality of customer support. According to reports, some users have encountered unhelpful and rude male customer support agents, leading to frustrating experiences. Additionally, the mobile apps lack dedicated features and have a poor user interface, making them difficult to navigate. Another common complaint is the low-quality or partial scans that can blur out important information. Customers have also reported hidden markup fees for packages that exceed the predicted quote, which can come as an unpleasant surprise. These negative aspects significantly impact the overall customer experience with Traveling Mailbox.
| Cons of Traveling Mailbox |
|---|
| Unhelpful and rude customer support |
| Difficult to use mobile apps |
| Low-quality or partial scans |
| Hidden markup fees for packages |
| Negative customer reviews |
Pricing of Traveling Mailbox Plans
The pricing plans offered by Traveling Mailbox range from $15/month for the Basic Plan to $99/month for the Enterprise Tier 1 Plan.
The Basic Plan includes an incoming mail limit of 100 and a page scan limit of 180.
For $25/month, the Extended Plan offers an incoming mail limit of 200 and a page scan limit of 500.
The Small Business Plan, priced at $55/month, provides an incoming mail limit of 500 and unlimited page scans.
Lastly, the Enterprise Tier 1 Plan, priced at $99/month, offers unlimited incoming mail and page scans.
These different plans cater to various needs and budgets, allowing users to choose the most suitable option.
The Basic Plan is perfect for individuals or small businesses with minimal mail volume, while the Enterprise Tier 1 Plan is ideal for larger businesses or individuals who require unlimited mail and scan capabilities.
Traveling Mailbox’s pricing comparison ensures that customers can find the plan that best fits their requirements and budget.
Evaluation and Summary of Traveling Mailbox
With a decade of industry experience and a range of useful features, Traveling Mailbox offers innovative solutions for individuals and businesses looking for secure online mail management.
When evaluating Traveling Mailbox, it is important to consider the pros and cons of virtual mailbox services.
On the positive side, Traveling Mailbox provides real street addresses, online mail management, mail and package forwarding, software integrations, and check deposit services. The company also prioritizes privacy and security, with HIPAA compliance, barcode scanning, and video surveillance.
However, there are some drawbacks to consider. Traveling Mailbox has received negative customer reviews, with complaints about unhelpful and rude customer support agents, low-quality scans, and hidden markup fees.
In comparison to other virtual mailbox providers, Traveling Mailbox falls short in terms of customer satisfaction. Alternatives such as iPostal1 offer better ratings and more street addresses.
Overall, while Traveling Mailbox offers innovative features and strong security, their customer service issues significantly offset the benefits.